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silverminute acquires SA-based developer
silverminute recently announced the acquisition of Johannesburg, South Africa-based Oakwell Solutions...read
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Introducing RADIX, a new .NET development framework
News is out on new developments at silverminute! We’re proud to introduce our new...read
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UK Board welcomes Graeme McKellar
Graeme McKellar has recently been appointed to the silverminute UK Board to establish a...read
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Our Products
An innovative solution to meet your company's needs.
Sine Qua Non (SQN)
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silverminute SQN is a new client management system for investment managers - a complete solution addressing all aspects of client relationship management and client service. It has been designed and built specifically for investment managers based on the experience, knowledge and insight gained through many years working for and with leading investment managers.
silverminute SQN is an innovative new application that is highly flexible and adaptable to your company’s needs, providing the basis for you to realise a strategic vision for client management.
Architecture
Clean and well-defined, the architecture addresses the often conflicting goals of being low-cost and easy to run, while also being flexible, robust and scalable. To achieve this flexibility, silverminute SQN is built in two parts: an underlying software framework, RADIX, and an application, SQN, built on top of the framework. RADIX is a highly productive framework, allowing high-quality enhancements to be built quickly and easily.
The Benefits
Functionality
silverminute SQN is a functionally rich application. It was developed taking a broad view of client management, taking into account all client contact and client related activities. So much more than just another CRM application; SQN can support:
- More effective relationship management for clients, consultants and other key influencers through comprehensive relationship tracking and complete information visibility. This leads to more satisfied clients and better client retention.
- More efficient and effective client service using the activity and workflow management functionality and the provision of quick, direct access to information.
- Transition management with activity and workflow management functionality and by using data gathered during the sales process.
- Sales and marketing by tracking prospects, leads and opportunities.
- Event management for corporate events and campaigns.
- Client-related compliance (e.g. MiFID categorisation & due diligence) within an integrated framework.
- Creation of a knowledge base that provides the foundation for business insight and, ultimately, better decision making.
Easy to use
silverminute SQN is easy to use, with a clear, simple user interface that can be tailored for the user. Users can become productive with minimal training. SQN also provides some very powerful features designed to allow power users to explore the database in an ad-hoc manner.
Flexibility
With a flexible nature, silverminute SQN truly embraces change. The sophisticated meta-data driven architecture of the underlying RADIX framework provides national language support, extensive configuration capabilities and a clear, well-defined model for client specific extensions.
Integration
silverminute SQN has been designed and built for integration. It includes an advanced model for integrating structured data from external sources including meta-data driven presentation. It provides a sophisticated component for synchronisation with MS Outlook. It is integrated with MS SharePoint for document management and has the ability to integrate “external” documents like fact sheets, client reports, invoices and advice notes.
Co-existence and co-operation
The strong integration capabilities of silverminute SQN allow it to co-exist and co-operate with existing applications, even other CRM applications. This supports incremental implementations; particularly important in environments with legacy CRM and client service applications.
Data Master
silverminute SQN can be implemented as the golden source/data master for client and account related data. It includes a component/framework for distributing data changes to other applications.
Workflow
Silverminute SQN provides out-of-the-box workflow and activity management, but it can also be integrated with external workflow systems.
Reporting
silverminute SQN includes a reporting component providing context sensitive reports. In addition, it features a report browser that allows users to view all available reports. You can develop your own reports and integrate them quickly and easily into SQN.
Security and audit
Silverminute SQN includes a powerful security component that allows access to data to be controlled.
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